Refund policy

GOODS DISCLAIMER

All items sold by HAUS OF TRADE are guaranteed to be quality items that will last for years with proper care. Unlike most large retailers, we price our items under average market price and pass on the savings to YOU. We are a direct source and specialty business which allows us to customize products for our customers. 

All artisan items are made-to-order and involve craftsmanship time from our global artisan team. Therefore, such items are special pieces made just FOR YOU and may only be exchanged or returned for store credit within the time frames below. Please continue reading for more details.

HAUS HAT SIZING ISSUES

Before returning a hat due to sizing issues, please make sure to adjust the HAT for the correct fit. If your hat fits front-to-back but not side-to-side (or vise versa), hat-sizing tape might be your best solution. ASK one of our team members to include free hat sizing tape with your order. 

To avoid sizing issues it's best to include your head measurement with your under in the 'Notes' section at checkout. Our team can then measure the hat prior to shipping and even customize the fit.

Most items bought will gladly be accepted for an exchange or store credit within 14 days of the in-store purchase date, Pop-Up event date, or delivery date for online orders. All merchandise must be received back in its original form. Hats or any other merchandise must not be worn, altered, damaged, free of any stains, odors, self-tanner, pet hairs, or distinct smells including deodorant and perfume. Returns will be issued the same day with store credit options, excluding shipping and handling costs. The return will be processed when the provided return label is scanned as delivered by the postal carrier. 

- All tags must be attached when returned. 

GOODS NOT ELIGIBLE FOR RETURN

Embroidered or custom products are not eligible for returns or exchanges. When purchasing any of our VINTAGE & ANTIQUE clothing and accessories please shop carefully and ask questions prior to purchasing as all sales are considered final for vintage.

Items received after 14 days of an in-store purchase, Pop-Up event date or shipment date, or with the security tag missing or removed, are not eligible for return/store credit. The following items are not eligible for return: custom or embroidered items, handbags, swimwear, jewelry, beauty items, and all final sale items.

Please note that all Accessories, Jewelry, Face masks and Intimates are a Final Sale.

DEFECTIVE GOODS POLICY

In the rare event, your item is damaged or defected [we're deeply sorry!] Please contact us within 7 days from the date of delivery and we will gladly process a return for store credit or exchange. 

If it is a custom item that was damaged during shipping, you can schedule an appointment to bring in the item for repair at one of our stores or we can email you a return label to send the item back to us for repair. 

Email support@hausoftrade.com and let us know as soon as you receive your hat. We take great pride in our hats and make a GUARANTEE you'll LOVE your HAUS HAT.

HOW TO REQUEST A RETURN/EXCHANGE

1. Email support@hausoftrade.com with your order number, purchase date, and a brief description of the issue.

2. A team member will respond to your email within our business hours to confirm receipt and begin processing your request.

4. You will also receive a confirmation email with a summary of your return request, shipping instructions, and a shipping label you may print and $12.95 will be deducted when your item is processed. Once you receive your confirmation email, please follow the instructions provided in the email to complete your return.

If you're beyond the 14-day purchase date, please call one of our support agents at (714) 340-5058 to discuss your options such as consigning the item for you at a special loyalty rate.