Política de reembolso
HAUS HAT SIZING ISSUES
- Before returning a hat due to sizing issues, please make sure to adjust the HAT for the correct fit. If your hat fits front-to-back but not side-to-side (or vise versa), hat-sizing tape might be your best solution. ASK one of our team members to include free hat sizing tape with your order.
To avoid sizing issues it's best to include your head measurement with your under in the 'Notes' section at checkout. Our team can then measure the hat prior to shipping and even customize the fit.
GOODS RETURN & EXCHANGE POLICY
GOODS NOT ELIGIBLE FOR RETURN
Embroidered or custom products are not eligible for returns or exchanges. When purchasing any of our VINTAGE & ANTIQUE clothing and accessories please shop carefully and ask questions prior to purchasing as all sales are considered final for vintage.
Items received after 14 days of an in-store purchase, Pop-Up event date or shipment date, or with the security tag missing or removed, are not eligible for return/store credit. The following items are not eligible for return: custom or embroidered items, handbags, swimwear, jewelry, beauty items, and all final sale items.
DEFECTIVE GOODS POLICYIn the rare event, your item is damaged or defected [we're deeply sorry!] Please contact us within 7 days from the date of delivery and we will gladly process a return for store credit or exchange.
HOW TO REQUEST A RETURN/EXCHANGE
1. Email firstname.lastname@example.org with your order number, purchase date, and a brief description of the issue.
2. A team member will respond to your email within our business hours to confirm receipt and begin processing your request.
4. You will also receive a confirmation email with a summary of your return request, shipping instructions, and a shipping label you may print and $12.95 will be deducted when your item is processed. Once you receive your confirmation email, please follow the instructions provided in the email to complete your return.If you're beyond the 14-day purchase date, please call one of our support agents at (714) 340-5058 to discuss your options such as consigning the item for you at a special loyalty rate.
What is your return/exchange policy?
Returns must be requested within 14 days of in-store purchase or the original shipment date of online orders. For online returns, you will receive a confirmation email with a summary of your return request, shipping instructions, and a shipping label to print and use for a fee of $12.95.
What items are not eligible for a return?
Items received after 14 days of purchase or original shipment date, or with the security tag missing or removed, are not eligible for return. The following items are not eligible for return: handbags, jewelry, swimwear, beauty items such as cosmetics, face creams, etc.
Can I consign items that cannot be returned?
Absolutely, all items that are not eligible can be returned and consigned for you at your request. These items have a special HAUS LOYALIST rate we offer our clients to ensure you recover your investment. Simply contact us to get the consignment process started.
WE'RE FAIR IN OUR POLICIES- CONTACT US FOR ASSISTANCE IF YOU STILL NEED HELP.
We want to ensure you LOVE your HAUS item, reach out to us and we will take care of the rest. Our team members are live from 10am-6pm PST from Monday-Friday and we are happy to help!