A: If you see an item on our social media page but do not see it on our website the item is likely a CUSTOM ITEM, LIMITED COLLECTION OR simply may be out of stock. In alignment with our sustainable mission, we generally carry small batches of artisan goods and sustainable items. Simply send us a DM via Instagram or email us to inquire and we will do our best to remake the item or find a comparable option for you from our selection that is not online.
Q: ARE ALL THE ITEMS YOU SELL SUSTAINABLE?
Our promise to the community is to do business ethically and sustainably, therefore 90% of the inventory we carry either in-store or online is sustainably made by artisans or sustainably sourced such as our foraged or found collection(s). We like to operate with full transparency, and ensure to offer items that do no harm to the people that wear them, and most importantly, our beautiful planet.Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: Our preferred carrier is UPS and in the event they cannot deliver to certain areas in the United States, we utilize USPS.
UPS or USPS Ground Shipping: $6.95+ 3-6 business days. No signature required.
UPS 2-Business days $24.99. No signature required.
Q: HOW DO I TRACK MY ORDER?
A: Your order will process in 24-48 business hours. For custom items, your order may take a little longer, our HAUS AGENTS will contact you and let you know what the production time will be for your custom goods!
Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-72 business hours for your shipment details to update with USPS or UPS. At times they may be behind in the respective mail carriers automated system queue.
You can track your order online or download the SHOP APP to receive instant mobile updates on your order.
Q: WHAT IS CONSIDERED FINAL SALE?
A: All Artisan Jewelry and Customized Hats are final sale. All upcycled items or hats are also final sale as they are renewed and meticulously renewed for each customer. Once purchased, we cannot issue a return.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
We offer 10% OFF to all first-time customers, simply request one via CHAT or DM us on Instagram.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order has processed, a confirmation email with the details will be sent to you via email or text. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at firstname.lastname@example.org. One of our team members will be happy to assist you. Kindly note to check your spam folder as the email may have filtered into that folder.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting UPS you still need assistance regarding locating your order feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!
Q: HOW DO I PROCESS AN EXCHANGE?
A: Please email firstname.lastname@example.org and ensure to include your email address, order number and date you purchased. We respond to all emails M-F 10:00 AM - 6:00 PM PST except Sundays and holidays.
Q: WHAT IS YOUR STORE POLICY?
A: Items bought either online, in-store or our Pop-Ups will gladly be accepted for exchange within 14 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued the same day via store credit, excluding shipping and handling costs. All tags must be attached when returned.
Please note that all items purchased directly from our Artisan Directory are subject to their respective store policies. You can find the policies on their store profile(s). Visit the directory here.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that the item you received is not in pristine condition [we're truly sorry!] Please contact our team with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.