Return Policy


GOODS DISCLAIMER

All items sold by HAUS OF TRADE are guaranteed to be quality items that will last for years with proper care. Unlike most large retailers, we price our items under average market price and pass on the savings to YOU. We are a smaller boutique and specialty business with less overhead which allows us to SAVE YOU MONEY by offering better prices than most of our competitors.
All artisan items are made-to-order and involve craftsmanship time from our global artisans team. Therefore, such items are special pieces made just FOR YOU and may only be exchanged or returned for store credit within the time frames below. Please continue reading for more details.

HAUS HAT SIZING ISSUES

Before returning a hat due to sizing issues, please make sure to adjust the hat for correct fit. If your hat fits front-to-back but not side-to-side (or vise versa), hat-sizing tape might be your best solution. Please visit Hat Sizing Page for more information.

GOODS RETURN & EXCHANGE POLICY

Most items bought will gladly be accepted for an exchange or store credit within 14 days of the in-store purchase date, Pop-Up event date, or delivery date for online orders. All merchandise must be received back in its original form. Hats or any other merchandise must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Returns will be issued same day with store credit options, excluding shipping and handling costs. The return will be processed when the provided return label is scanned as delivered by the postal carrier. 
Please double check the following to ensure you are eligible for a return or exchange:
- All hats must be new, resell-able condition (no makeup, wear marks, etc)
- Original packaging is used for the return
- Return is shipped within 14 days of the delivery date
- All tags must be attached when returned. 

GOODS NOT ELIGIBLE FOR RETURN

Embroidered or custom products are not eligible for returns or exchanges. When purchasing any of our VINTAGE & ANTIQUE clothing and accessories please shop carefully and ask questions prior to purchasing as all sales are considered final for vintage.

Items received after 14 days of in-store purchase, Pop-Up event date or shipment date, or with the security tag missing or removed, are not eligible for return/store credit. The following items are not eligible for return: custom or embroidered items, handbags, swimwear, jewelry, beauty items and all final sale items.

Please note that all Accessories, Jewelry, Face masks and Intimates are a Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you. 

DEFECTIVE GOODS POLICY

In the rare event your item is damaged or defected [we're deeply sorry!] Please contact us within 7 days from the date of delivery and we will gladly process a return fore store credit or exchange. 
If it is a custom item that was damaged during shipping, you can schedule an appointment to bring in the item for repair at one of our stores or we can email you a return label to send the item back to us for repair. 
Email support@hausoftrade.com and let us know as soon as you receive your hat. We take great pride in our hats and make a GUARANTEE you'll LOVE your HAUS HAT.

HOW TO REQUEST A RETURN/EXCHANGE

1. Email support@hausoftrade.com with your order number, purchase date and the brief description of the issue.

2. A HAUS AGENT will respond to your email within our business hours to confirm receipt and begin processing your request.

4. You will also receive a confirmation email with a summary of your return request, shipping instructions and a shipping label you may print and $11.95 will be deducted when your item is processed. Once you receive your confirmation email, please follow the instructions provided in the email to complete your return.

If you're beyond the 14-day purchase date, please call one of our support agents at (714) 340-5058 to discuss your options such as consigning the item for you at a special rate.

RETURNS/EXCHANGES FAQ's

What is your return/exchange policy?

Returns must be requested within 14 days of in-store purchase or original shipment date of online orders. For online returns, you will receive a confirmation email with a summary of your return request, shipping instructions and a shipping label to print and use for a fee of $11.95.

What items are not eligible for return?

Items received after 14 days of purchase or original shipment date, or with the security tag missing or removed, are not eligible for return. The following items are not eligible for return: handbags, jewelry, swimwear, beauty items such as cosmetics, face creams, etc.

Can I consign items that cannot be returned?

Absolutely, all items that are not eligible can be returned and consigned for you at your request. These items have a special HAUS LOYALIST rate we offer our clients to ensure you recover your investment. Simply contact us to get the consignment process started. 

WE'RE FAIR IN OUR POLICIES- CONTACT US FOR ASSISTANCE IF YOU STILL NEED HELP.

We want to ensure you LOVE your HAUS item, reach out to us and we will take care of the rest. Our agents are live from 10am-6pm PST from Monday-Friday and we are happy to help!